Privacy policy

SHALDAG respects your privacy and is committed to processing personal data responsibly.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit or purchase from shaldags.com.

1. Data Controller

The data controller is:

SHALDAG
128 Rue La Boétie
75008 Paris
France

SIREN: 893 217 570

Email:

support@shaldags.com

2. Personal Data We May Collect

Depending on how you interact with our website, we may collect:

First and last name;
Email address;
Billing address;
Shipping address;
Order information;
Products purchased;
Payment transaction information;
Customer service communications;
IP address;
Browser information;
Device information;
Website activity;
Cookie identifiers and consent preferences.

Full card information may be processed directly by the relevant payment provider and is not necessarily stored by SHALDAG.

3. How We Collect Personal Data

We may collect information:

When you place an order;
During checkout;
When you contact customer service;
When you browse our website;
When you interact with cookies or advertising technologies;
From service providers involved in operating our online store.

4. Purposes of Processing

We may use personal data to:

Process orders;
Process payments;
Arrange delivery;
Provide order tracking;
Issue invoices;
Process returns and refunds;
Respond to customer enquiries;
Detect or prevent fraud;
Protect the website and our customers;
Maintain accounting and tax records;
Comply with legal obligations;
Improve website functionality;
Measure advertising performance where permitted;
Operate advertising campaigns where the necessary consent or other lawful basis applies.

5. Legal Bases

Depending on the processing activity, our legal bases may include:

Performance of a Contract

To process your purchase, payment, delivery, returns and customer service requests.

Legal Obligation

To comply with tax, accounting, consumer protection and other legal obligations.

Legitimate Interests

To protect our business, prevent fraud, secure our website and improve our services where those interests do not override your rights.

Consent

Where consent is legally required, particularly for certain advertising, tracking or non-essential cookie technologies.

6. Shopify

Our online store is operated using Shopify.

Shopify may process personal data in order to provide ecommerce hosting, shopping cart, checkout, security and related functionality.

Information may therefore be processed by Shopify and its service providers to the extent necessary to operate the store.

7. Google Ads

SHALDAG uses Google Ads.

Where enabled and legally permitted, Google advertising technologies may process identifiers, device information, website interactions and related data for purposes such as advertising measurement or campaign performance.

Where prior consent is legally required for advertising cookies or similar technologies, they should only be used after the appropriate consent has been obtained.

8. Other Service Providers

We may share information where necessary with:

Ecommerce technology providers;
Payment providers;
Banks and card networks;
Shipping carriers;
IT and security providers;
Accounting or professional advisers;
Authorities where legally required.

We do not sell personal data as a standalone commercial product.

9. International Data Transfers

Some technology providers may process information outside France or the European Economic Area.

Where required, appropriate legal safeguards are used for international transfers of personal data.

10. Data Retention

Personal data is retained only for as long as necessary for:

Fulfilling orders;
Customer service;
Legal claims;
Accounting;
Tax obligations;
Fraud prevention;
Other applicable legal obligations.

Different categories of information may therefore have different retention periods.

When data is no longer required, it may be deleted or anonymized subject to applicable law.

11. Your Data Protection Rights

Subject to applicable data protection law, you may have rights including:

Access to your personal data;
Correction of inaccurate information;
Deletion in applicable circumstances;
Restriction of processing;
Objection to certain processing;
Data portability where applicable;
Withdrawal of consent where processing is based on consent.

Requests may be sent to:

support@shaldags.com

We may need to verify your identity before completing a request.

You may also have the right to submit a complaint to the competent data protection authority, including the French CNIL.

12. Cookies and Advertising Technologies

Our website may use cookies and similar technologies necessary for:

Shopping cart functionality;
Checkout;
Website security;
Fraud prevention;
Remembering privacy settings.

We may also use non-essential advertising or measurement technologies associated with Google Ads.

Where legally required, non-essential technologies will be subject to the visitor's cookie choices.

13. Data Security

We use reasonable organizational and technical measures intended to protect personal data from unauthorized access, disclosure, alteration, misuse or loss.

No internet-based service can guarantee absolute security.