Refund policy

If you are not completely satisfied with your order, you may request a return under the following conditions.

Return Conditions Returns are accepted within 14 days from the date of delivery. Products must be unused, undamaged, and returned in their original packaging with all accessories included.

How to Start a Return Please send an email to support@shaldags.com including your order number and the reason for the return. We will then provide you with the necessary return instructions.

Where to Send the Return 128 Rue La Boétie 75008 Paris France

Refund Timeline After we receive and inspect the returned product, a refund will be processed to your original payment method within 7 to 14 business days. Original shipping fees are non-refundable, except in cases of our error or defective items.

Damaged or Incorrect Items If the item arrives damaged or is not as described, please contact us within 48 hours of delivery and attach clear photos. We will offer a replacement or full refund as appropriate.

Items Not Eligible for Return Personalized or final-sale products cannot be returned.

For any questions, please email us at support@shaldags.com. We will reply within 48 hours.