Refund policy

Thank you for shopping with SHALDAG. This Return & Refund Policy applies to purchases made through shaldags.com.

1. Right of Withdrawal

Customers purchasing eligible physical goods online may notify us of their decision to withdraw from their purchase within 14 days from the date the goods are received.

To request a return, please contact:

support@shaldags.com

Please provide:

Your order number;
Your name;
The product you wish to return;
The reason for contacting us, where relevant.

The statutory withdrawal period for eligible distance purchases in France is at least 14 days from receipt of the goods.

After informing us of your withdrawal, the goods must be returned within the applicable legal return period.

2. Return Address

Unless we provide different return instructions, eligible returns should be sent to:

SHALDAG
128 Rue La Boétie
75008 Paris
France

Please contact us before returning a product so that we can provide the appropriate return instructions.

3. Condition of Returned Goods

Returned products should be:

Complete;
In good condition;
Returned with accessories supplied with the product;
Returned with the original packaging where reasonably possible.

Customers may inspect products to determine their nature, characteristics and functioning.

If a product has been handled beyond what is reasonably necessary for such inspection, a reduction in value may apply where permitted by law.

4. Return Shipping Costs

For a standard change-of-mind return under the right of withdrawal, the customer is responsible for the return shipping cost.

We recommend using an appropriate and secure shipping method.

Defective, Damaged or Incorrect Products

If a product is:

Defective;
Damaged upon delivery;
Incorrect;
Different from the product ordered;

SHALDAG will bear the reasonable return shipping costs where the issue is confirmed.

Please contact support@shaldags.com before returning such goods.

5. No Restocking Fee

SHALDAG does not charge a restocking fee.

6. Personalized or Made-to-Order Goods

SHALDAG currently sells physical consumer goods and does not ordinarily offer personalized products.

If clearly personalized or made-to-specification products are offered in the future, the statutory right of withdrawal may not apply where an applicable legal exception permits this.

This does not affect mandatory rights relating to defective or non-conforming goods.

7. Exchanges

Exchanges are permitted for eligible products, subject to product availability.

Please contact:

support@shaldags.com

If the requested replacement product is unavailable, we may arrange a return and refund instead.

8. Refunds

Once an eligible return has been received and inspected, we aim to process the refund within 3 business days.

Refunds will be issued to the original payment method used for the purchase.

Your bank or card provider may require additional time to display the refund after it has been processed by us.

Where required under applicable withdrawal rules, the standard outbound delivery cost originally paid will also be refunded.

Any additional cost resulting from the customer's choice of a more expensive delivery option than our standard delivery option is not refundable where permitted by law.

9. Order Cancellation or Modification

You may request to cancel or modify an order before it has been dispatched.

Please contact:

support@shaldags.com

as soon as possible.

We cannot guarantee that a modification or cancellation will still be possible once an order has entered fulfillment or has been handed to the carrier.

If the order has already been dispatched, the standard return procedure will apply.

10. Legal Guarantees

This Return & Refund Policy does not limit any mandatory consumer rights, including the French legal guarantee of conformity and protection relating to hidden defects.

SHALDAG does not provide an additional commercial warranty beyond applicable statutory guarantees.