Shipping policy
This Shipping Policy applies to orders placed through shaldags.com.
1. Shipping Area
SHALDAG currently provides delivery only within Metropolitan France, subject to the exclusions below.
We do not currently deliver to:
- French overseas departments;
- French overseas regions;
- French overseas territories;
- Islands or island territories;
- Military bases;
- Military restricted areas;
- High-security facilities;
- Restricted-access locations;
- Any address that cannot normally be served by our selected carrier.
If an order contains an address outside our delivery area, we may cancel the order.
If payment has already been collected, the amount paid for the cancelled order will be refunded in full.
2. Shipping Origin
Orders are dispatched from our registered address in France:
SHALDAG
128 Rue La Boétie
75008 Paris
France
3. Business Days
For the purposes of this Shipping Policy, business days are:
Monday to Friday, excluding French public holidays.
4. Order Processing Cut-Off Time
Our daily order processing cut-off time is:
4:00 p.m. France local time, Monday to Friday.
Orders placed before 4:00 p.m. on a business day will enter our processing workflow that business day.
Orders placed:
- After 4:00 p.m.;
- On Saturday or Sunday;
- On a French public holiday;
will begin processing on the next business day.
The 4:00 p.m. cut-off determines when processing begins. It does not guarantee same-day dispatch.
5. Processing Time
Orders are normally processed within:
1–3 business days
Processing time begins according to the cut-off rules above.
6. Delivery Time
Following dispatch, estimated delivery within our eligible delivery area is:
3–5 business days
7. Shipping Cost
Standard shipping costs:
€7.99
8. Free Shipping
Free standard shipping is available on eligible orders of:
€65 or more
The applicable shipping charge is shown during checkout before the order is confirmed.
9. Tracking
All shipped orders include tracking.
Once your order has been dispatched, tracking information will be provided so that you can follow the delivery status of your parcel.
Tracking information may require some time to become active after the carrier receives the parcel.
10. Delivery Address
Customers are responsible for providing a complete and accurate shipping address.
Please check your shipping information carefully before submitting an order.
If you discover an error after placing your order, contact us as soon as possible at:
We will make reasonable efforts to modify the address before dispatch, but we cannot guarantee that changes will be possible once the order has entered processing or has been dispatched.
11. Restricted or Unserviceable Addresses
If our carrier cannot normally provide delivery service to the address entered at checkout, we may contact the customer or cancel the order.
If the order is cancelled for this reason, all amounts already paid for the cancelled order will be refunded in full.
12. Failed Delivery
Delivery may be unsuccessful because of:
- An incomplete shipping address;
- An incorrect shipping address;
- Restricted access to the delivery location;
- Failure to accept delivery;
- Carrier service limitations.
If a parcel is returned to SHALDAG, please contact our customer service team so that we can review the situation.
13. Lost or Damaged Parcels
If your parcel appears to be lost, significantly delayed or damaged during delivery, please contact:
Please provide your order number, tracking information and details of the issue.
Where appropriate, photographs may also be requested to help us review a damaged parcel.
We will review the situation and, where necessary, investigate the matter with the carrier.
14. Customer Service
Email: support@shaldags.com
Customer Service Hours:
Monday to Friday
9:00 a.m. – 4:00 p.m.
France local time